Q&A
Subject shippoing weight
Writer S****
Date 2018-05-02 18:06:48
Read 13
Grade 0점

Dear,


My name is Sandra and Im trying to buy two items from your webshop.

I can´t manage to place order due to that I get the message that the items weight will be over 30 kilo but it will only be 2 tops, one cardigan and one tee...


I really want to buy the tops so I wonder if you can help me?


BR

Sandra

Password
Attatchment
  • 로켓런치

    2018-05-03 11:20:42
    Dear Sandra,

    Thank you for reaching out to us.
    We are sorry to hear you are having issues placing an order on our online shop. We can imagine how frustrating it is.

    Indeed, the message about the items weight that appears when you select your delivery country is due to a system error.
    We are working to resolve the issue as quickly as possible and apologize for the inconvenience we may have caused you.
    We encourage you to cancel your first order and place a new one in one hour.

    Feel free to let us know if you need any further assistance.

    Have a great day!

    Best regards,

    Rocket x Lunch team

PASSWORD

COMMENT

수정 취소

NAME

PASSWORD

관리자답변보기

COMMENT

확인

회원에게만 댓글 작성 권한이 있습니다.